Thursday, November 12, 2020

Your questions, our answers!

What else do I get with a Secure Cyber Service reseller plan?

Your reseller plan includes the following extras:
Free Secure Cyber Service software including email marketing to use for your business.

Who determines the pricing on my reseller storefront?
You do. You can set the pricing for products and services individually, offer special sales and promotions, even provide certain customers with discount pricing. We also have a global pricing option that lets you quickly set the pricing for all of your products at once.

What's your commission payment process?
We offer a wide variety of payout options for your commissions (PayPal, EFT, Check). We usually pay the commission you earn during one month at the end of the following month. For example, if you earned commission on your reseller hosting sales during January, we'll pay you at the end of February.

What does it mean to be a white-label reseller?
When you sell white-label products or services, the name of the company that produces those services is replaced with your company name. So whether you want to be a white label email reseller or a white label hosting reseller or both, the only name your customers will ever see is yours.

Can I customize my storefront?
Yes. You can use our Storefront Branding to make your storefront reflect your personal brand. We give you control over your site's domain name, site logo, color scheme, page layout and more. You can always go back and make changes as your business grows. Or, for those resellers that are familiar with WordPress, we encourage you to make a fully customized site using our WordPress plugin.

Who will provide customer service to my customers?
We have a dedicated team that can support your customers 24/7 by phone or email. Our award-winning team can represent your brand and take your customer service to the next level. They can also sell products on your behalf.

What if I need help?
We're here to help 24/7. Our award-winning support team can help you get up and going, address any technical concerns, even provide tips and tricks on how to become a reseller. It's all included free with your plan.

The end of Flash means the end of Website Builder v6

Website Builder v6 is built on Flash, and Adobe is retiring Flash on December 31, 2020. A number of browsers are also ending their support for it. Once that happens some features will stop working. Flash's retirement will not affect customers on Website Builder v7. 

What you need to know: 

We'll be automatically provisioning the latest version of Website Builder for your customers.

The exact new plan will depend on the customer's current plan.

Customers can use our transition tool to move their content to their new sites.

We'll encourage your customers to finish the move to the new version by December 31, 2020

Website Builder v6 will retire in February 2021, at which point their old sites will cease to function.

Some Private Label customers will fall into special case groups and we'll communicate with affected  owners separately.

Customers will receive different communications depending on their plan and site publishing status: 

Customers with unpublished sites will receive new plans by January 06, 2021.

Customers with published sites will receive communications asking them to take an action that will add the new version of Website Builder to their accounts. They'll also be taken through an onboarding transition tool that will move their content and pages to the new site – and don't worry about SEO, we follow best practices to redirect your old pages to your new site. 

They will still need to take action to publish their new sites.